Frequently Asked Questions
Shipping & Delivery
Landing didn't go as planned? No problem! In the case of a return, send us a message at pilot@vandebord.com. Customers from Germany and the EU receive a free DHL shipping label for the return. Free return shipping does not apply to products that were transported by freight forwarder or 2-man handling. By the way: Using the DHL shipping label for the return is not a mandatory requirement for effectively exercising your right of withdrawal.
Shipping
Packages are shipped with DHL. Bulky goods are sent to you with DHL 2-man handling or by freight carrier.
Partial deliveries
If the delivery of an order is made in several parts for technical reasons, shipping costs will be charged only once.
Packstations
Delivery to a DHL packstation is possible. Here you can find out how delivery to a packstation works.
GoGreen by DHL
VanDeBord participates in DHL's GoGreen program and makes an active contribution to environmental protection. DHL GoGreen calculates the CO2 emissions generated during the transport of the packages. These emissions are neutralized by investments in environmental projects, such as reforestation of the rainforest. In 2020, VanDeBord was able to compensate 2.42 t of CO2. View Certificate 2022.
Packaging
Everything arrives safely: Your shipment is carefully and breakage-proof packed. As far as technically possible, we only use easily disposable packing material.
Transport damages
Each shipment is insured for transport. Should the packaging be visibly damaged upon receipt, please claim this immediately with the delivering freight forwarder (usually DHL). Note "Packaging damaged" on the receipt before you sign for receipt. Please inform us by email afterwards.
Germany
Free shipping. All deliveries within Germany are free of charge.
European Union (EU)
Free from € 300 order value. Below € 300: € 8.90
Switzerland & Liechtenstein
Shipping costs to these countries are calculated based on the weight of your purchase. The exact shipping costs will be displayed in the shopping cart before you proceed to checkout.
Shipping cost example for Switzerland: For a package with an airline trolley including accessories, weighing 30 kg, the shipping cost is only € 35.
Customers from these countries do not pay German VAT (19%). Please note that local taxes, fees, customs duties, etc. may be incurred upon import. These costs are not covered by VanDeBord and in the case of a return, we cannot refund these costs.
Albania, Australia, Brazil, Dominican Republic, Faroe Islands, Greenland, Great Britain, Iceland, Japan, Jordan, Canada, Qatar, Kuwait, Martinique, Montenegro, North Macedonia, New Zealand, Norway, Republic of Moldova, Saudi Arabia, Serbia, Singapore, South Africa, Turkey, USA, United Arab Emirates, Belarus (Belarus)
Shipping costs to these countries are calculated based on the weight. You will see the exact costs in the shopping cart before you proceed to checkout.
Customers from these countries do not pay German VAT (19%). Please note that local taxes, fees, customs duties, etc. may be incurred upon import. These costs are not covered by VanDeBord and in the case of a return, we cannot refund these costs unfortunately.
Partial deliveries:
If a delivery is made in several parts for technical reasons, shipping costs will of course only be charged once.
Of course, you can pick up your order from us in Alzenau. For this, please select "Pick up in 63755 Alzenau" at the checkout. To ensure that your order is ready for takeoff, we ask you to arrange an appointment with us in advance. This way, we can ensure that everything runs smoothly. Please bring your order confirmation, digital is sufficient.
Monday to Friday from 9 to 17 o'clock.
VanDeBord GmbH, Robert-Bosch-Straße 1, 63755 Alzenau
Germany
approx. 1-3 working days
European Union (EU)
approx. 3-7 working days
Switzerland & Liechtenstein
approx. 4-10 working days
Worldwide
approx. 7-20 working days
VanDeBord delivers quickly and reliably. Delivery is made with DHL, also Saturday delivery. All packages are insured during transport.
For shipping via freight carrier and DHL 2-men-handling, please account for a surcharge of several working days.
The voluntary return period is 30 days. You can find all important information about this in our Terms and Conditions.
We deliver to packing stations. To receive your shipment at a packing station, specify it as the delivery address in 3 easy steps:
1. After your first and last name, enter your personal customer number (also called a post number) in the “Additional Address” field. You can find this on your DHL customer card or in the Post & DHL App.
2. In the “Street and No.” field, write “Packstation” along with the three-digit number of the desired packing station.
3. Now enter the postal code and the location of the desired packing station. Done.
Wir liefern schnellstmöglich. Wenn Du einen späteren Liefertermin wünscht, benachrichtige uns bitte per E-Mail an pilot@vandebord.com.
When shipping outside the EU, you do not pay German VAT (19%). However, local taxes, fees, customs duties, etc. are incurred upon import. You can find out exactly how much these costs are from the friendly customs officer in your country. These costs are not covered by VanDeBord and in the case of a return, we cannot refund these costs.
Example of shipping to Switzerland: According to customer information, customs, taxes, and fees upon import are roughly as high as the saved German VAT of 19%. (Information without guarantee and dependent on the canton)
VanDeBord participates in DHL’s GoGreen program and is actively contributing to environmental protection. DHL GoGreen calculates the CO2 emissions generated during the transport of parcels. These emissions are offset by investments in environmental projects such as rainforest reforestation. As a result, VanDeBord was able to offset 4.20 tons of CO2 in 2022. View 2022 certificate.
Payment
Prepayment
Pay in advance and receive a 2% discount. Once your payment has been received, we will process your order.
PayPal
The simple and secure online payment service.
Installment Purchase
The transaction is handled through PayPal.
VISA, Master Card, American Express
Pay comfortably and quickly worldwide with your credit card.
Cash on Delivery
Play it safe and pay directly to the postal carrier when your package is delivered. Available only for Germany, Austria, Belgium, and France. The cash on delivery fee per order is € 4,-.
Purchase on Account
Pay only after you have received the goods. The credit check & processing is done through our partner Unzer E-Com GmbH from Heidelberg.
<p>VanDeBord GmbH<br>Sparkasse Aschaffenburg<br>IBAN: DE10795500000012142584<br>BIC: BYLADEM1ASA<br>Finanzamt Aschaffenburg<br>USt-ID: DE 310500825 </p>
As a Trusted Shops member, VanDeBord offers the Money-Back Guarantee for additional security. Simply click on "Sign up for Money-Back Guarantee" after completing your order. This will secure your purchase through Trusted Shops.
You can read more details about payment security directly at Trusted Shops.
Airline Trolleys
No, we currently do not sell Full Size Airline Trolleys.
Let's get into the details: KSSU and ATLAS airplane trolleys are similar in height (approx. 103.0 cm) and width (approx. 30.5 cm), but they differ in depth: ATLAS measures approx. 40.5 cm, while KSSU offers a bit more space with approx. 42.5 cm.
Dive deeper into the world of trolley standards and check out our video, in which we entertainingly explain the differences between ATLAS and KSSU !
Looking for Airline Trolley Dimensions? Although they glide uniformly across the skies with a height of approx. 103 cm and a width of approx. 30.5 cm, the depth reveals the difference: ATLAS Airline Trolleys measures approx. 40.5 cm, KSSU about 42.5 cm.
For Full Size aircraft trolleys, these depths are doubled, and our rare 2/3rd KSSU trolleys surprise with a depth of approx. 50 cm.
You can find detailed information on the respective product page of each galley cart.
Our refurbished and used airline trolleys have seen quite a few international airports! Currently, they originate from the high-flying colleagues at SAS Scandinavian Airlines and Cathay Pacific Airlines. In the past, airline trolleys from Lufthansa, Air Berlin, Germania, Hamburg International, Iberia, KLM, Spanair, and other airlines have also made a soft landing with us.
Airline Trolleys are only available in the sizes we offer. Since original Airline Trolleys are standardized in aviation, we do not offer customization in size.
Absolutely! Essential at lofty heights, all Airline Trolleys have an insulation function for heat and cold. This is a crucial feature in aviation – as airlines use Trolleys for ice cream and ice cubes on board. Therefore, pre-cooled drinks also maintain their temperature pleasantly long at your home. For an especially cool experience (and to transform your Trolley into a mini-bar), try it with dry ice: Simply order dry ice online, place it in a flat aluminum drawer, and position it at the top of the Trolley. Voilà – the perfect preparation for your next event with your airline trolley bar!
If the airline is directly mentioned in the item name, you can rely on the fact that your new travel companion comes from there. Otherwise, it's like an exciting blind date – just let yourself be surprised from which airline your trolley embarks on its journey.
Worldwide, there are two airplane trolley standards – ATLAS and KSSU.
At first glance, they’re almost twins, yet they differ in detail: Both are about 103 cm tall and 30.5 cm wide, but they are worlds apart in depth! ATLAS measures about 40.5 cm, KSSU about 42.5 cm. For Full Size, it gets doubly interesting: ATLAS comes to about 81 cm and KSSU to about 85 cm.
But be warned: ATLAS accessories sulk with KSSU trolleys and vice versa. Tobias explains it in more detail in this guide and video. Got everything squared away?
This is how inserts for airline trolleys & boxes can be perfectly combined.
In our guide article "The Difference Between Brand New, Restored, and Used Airplane Trolleys," we explain to you the differences between the trolley types.
Used Airline Trolleys
Our used airplane trolleys served an airline for years. They delivered tomato juice, Prosecco, and sandwiches above the clouds. In short: They were fully in operation. And then? Our ground crew thoroughly cleaned them for you and checked them completely. They are fully functional and correspond to the original condition to give everything for you now.
Refurbished Airline Carts
Restored trolleys are used airplane trolleys that are also overhauled in a complex process. How exactly? We move everything for you: Side surfaces as well as door sides - inside and out - receive new high-quality aluminum panels from us. If desired, we insert acrylic glass into the doors. Right after that, we bring the design to the airplane trolley, either by laminating or direct printing. Single-colored trolley models undergo a powder coating. The original patina with small scratches and dents in the aluminum frame, lock, rollers, and inside remains untouched.
Brand-New Galley Carts
Our brand-new models were already on the home stretch for their first flight without taking off. Means: They were manufactured for demanding use above the clouds but have never flown. Their certification according to strict aviation guidelines guarantees durability and the highest quality.
We perfect these brand-new originals according to your wishes: in true handcraft, with a design of your choice. So they get the really final touch. Sounds good? We think so too.
Dieser englische Text sollte den Inhalt des Originaltextes genau widerspiegeln und kann in einer englischsprachigen Version einer Website verwendet werden. Wenn Sie Anpassungen oder Klarstellungen benötigen, lassen Sie es mich wissen!The door hinge of the Airline Trolleys and Aviation Boxes cannot be changed.
No. The font cannot be changed.
No. Please specify exactly 15 terms. However, you can mention the same term multiple times. It will then appear more frequently in your City Design and stand out more prominently.
Have you been on the lookout for a custom design? We're flattered! Unfortunately, we do not offer a personalization service for custom designs. But hey, why not browse through our diverse selection – who knows, you might discover something that gets your pulse racing!
Small adjustments like adding logos or claims to your Trolley are happily made by us. Get an individual offer from us for that, and together we will set the wheels in motion.
Aviation Boxes
The Aviation Box XL proudly measures about 47.4 / 29.5 / 40.7 cm (Height / Width / Depth) externally and about 46.0 / 27.7 / 40.0 cm internally. A spatial wonder above the clouds!
The somewhat more petite Aviation Box M comes in at about 27.9 / 29.1 / 39.5 cm externally and about 26.8 / 27.5 / 39.2 cm internally. Compact yet so spacious!
Up to 4 Aviation Boxes can be easily stacked on top of each other.
Worldwide, there are two airplane trolley standards – ATLAS and KSSU.
At first glance, they’re almost twins, yet they differ in detail: Both are about 103 cm tall and 30.5 cm wide, but they are worlds apart in depth! ATLAS measures about 40.5 cm, KSSU about 42.5 cm. For Full Size, it gets doubly interesting: ATLAS comes to about 81 cm and KSSU to about 85 cm.
But be warned: ATLAS accessories sulk with KSSU trolleys and vice versa. Tobias explains it in more detail in this guide and video. Got everything squared away?
This is how inserts for airline trolleys & boxes can be perfectly combined.
The door hinge of the Airline Trolleys and Aviation Boxes cannot be changed.
Accessories
Worldwide, there are two airplane trolley standards – ATLAS and KSSU.
At first glance, they’re almost twins, yet they differ in detail: Both are about 103 cm tall and 30.5 cm wide, but they are worlds apart in depth! ATLAS measures about 40.5 cm, KSSU about 42.5 cm. For Full Size, it gets doubly interesting: ATLAS comes to about 81 cm and KSSU to about 85 cm.
But be warned: ATLAS accessories sulk with KSSU trolleys and vice versa. Tobias explains it in more detail in this guide and video. Got everything squared away?
This is how inserts for airline trolleys & boxes can be perfectly combined.
Further Information
Do you wish for direct advice from us? Do you want to touch and try out?
Visit our showroom in Alzenau, about 30 minutes away from Frankfurt am Main. Come over for a chat, get to know us in person – and navigate through a wide selection of new and refurbished airline trolleys, aviation boxes, and aviation furniture with our help. Of course, for take away.
Just one request: Please arrange a visit in advance. And then it’s: Welcome on board with us!
VanDeBord GmbH
Robert-Bosch-Straße 1
63755 Alzenau/Germany
E-Mail: pilot@vandebord.com
Fon: +49 (0)6023 9296225
VanDeBord founder and airline captain Tobias Nottebohm promises safety and reliability.
Shopping in the online store is of course easy, fast, and convenient. We at VanDeBord are not only an online supplier. We handle many purchases and transactions on the web ourselves. So, we understand any skepticism when it comes to the security of data, orders, and payments. That's why we have imposed the highest standards for the VanDeBord online shop. We use your customer data exclusively in the context of your order. We have protected our system as well as possible against access. We only work with the safest payment systems. Therefore, we are certified by Trusted Shops for a good reason.
Before an airplane takes off, it first rolls onto the test stand of the national aviation authorities. Every technical detail must pass countless stress tests. For example, the wings must be able to withstand bending by several meters. Only then are they considered safe even in strong turbulence. A good comparison. Because VanDeBord also has to undergo numerous security checks and detailed controls to obtain certification from Trusted Shops. More than one hundred criteria are checked: security technology, data protection, information flow, customer service, price transparency, creditworthiness, and many more.
For VanDeBord customers, the Trusted Shops seal of approval means:
- Impeccable buyer protection
- Fast delivery times
- SSL encryption
- 30-day return policy
- Money-back guarantee
- Data security
You can read further details directly at Trusted Shops.